Customer service
Guidance on prohibited items when flying
If you have looked
at what can be added
to your flight and are ready to make your selections book
on-line now.
Customer Service
We (Thomas Cook Airlines UK Ltd), a member of the Thomas Cook group of companies) are delighted to take part in this voluntary commitment to deliver quality customer service to all our passengers.
The 14 commitments set out in this document cover a passenger's total experience before, during and after air travel. We are a 'leisure charter airline' and most of our passengers are holidaymakers travelling with tour operators such as Thomas Cook Holidays, JMC, Sunset, Club 18-30, Style Holidays and Neilson Holidays. For this reason, the commitments that were written with scheduled airlines in mind do not apply directly to airlines such as ours. The tour operator's responsibilities are more clearly defined in the Package Travel Regulations.
We and the tour operators will continue to find out your views and introduce new measures to provide excellent service throughout your holiday experience.
If you want to contact us about our service you should write to:
Customer Relations
Thomas Cook Airlines UK Ltd
2-4 Godwin Street
Bradford
West Yorkshire
BD1 2ST
Tel No: 0127 438 4119
E-Mail: customer.relations@thomascook.com
Use the submenu in the blue panel to the left for detailed information.
