Wherever possible you will be able to stay in your own wheelchair/mobility aid to and from the aircraft side. If required you will be transferred to another wheelchair to take you to your seat on the aircraft.

At some airports it may not be possible for you to take your wheelchair/mobility aid to the gate, where this is the case it may have to be taken at check-in and given back to you in the arrivals baggage hall of your destination airport. If the airline does this they will arrange for you to be transported from check-in to the aircraft in another wheelchair, or buggy where appropriate and, on arrival, from the aircraft to the baggage hall of your destination airport.