Medical requirements
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Hearing impaired
If you are hearing impaired and require assistance, please call our Customer Services Team on 0844 855 0515. Alternatively email your request to TCHDPreTravelAdmin@thomascook.com.
If required, an escort can be provided to and from the aircraft. The in-flight safety video includes subtitles. We also offer separate briefing about safety procedures for deaf and hard of hearing customers on-board. If you are hearing impaired, please contact us so that we can make the necessary arrangements.
