Onboard information
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Safety first
The safety, security and well-being of our passengers is of paramount importance at Thomas Cook Airlines. Here are some essential guidelines to be aware of when you travel.
Behaviour code
Whilst we want to help to create a genuine holiday mood, we will impose conditions on any
passenger who
- is intoxicated and/or disruptive
- abusive to any Thomas Cook Airlines staff or representative on either the ground or in-flight
- found to be smoking on board our aircraft
- who makes a remark indicating they may be carrying an explosive device, firearm or weapon regardless of that person's intent or reason for making the statement.
Only alcohol purchased from the on-board bar service may be consumed during the flight.
Passengers who are refused travel with us will be responsible for arranging alternative transportation at their own expense.
Be alert
Make sure you keep your baggage with you at all times during your journey and do not leave it unattended. Unattended baggage will be removed and destroyed. On no circumstances should you carry any kind of package on behalf of someone else.
Mobile phones
Mobile telephones or any other device that transmits data must remain switched-off for the duration of the flight. This applies even if the device has a specific "flight mode" or "flight safe" setting.
Call us on 0844 855 0515 if you have any questions or concerns regarding security.
