Medical requirements
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Additional assistance
If you require any additional assistance at the airport, during your journey or on arrival, simply call us no later than 3 working days before your departure.
We'll make sure help is at hand.
Customers requiring additional assistance
Thomas Cook Airlines is committed to looking after all its customers and none more so than those who may require additional assistance. Should you feel you have a need for particular support please contact us on 0844 855 0515 so that we can ensure that our customer service team deliver the best possible service.
Advice for passengers requiring additional assistance or medical conditions
Some medical conditions require a fitness to fly certificate. If you consider yourself to have a condition that will require your G.P. to give authorisation for travel, please obtain a certificate from your G.P. stating you are fit to travel prior to contacting ourselves. If in doubt please contact us on 0844 855 0515.
Thomas Cook Airlines welcomes those who might require a little extra assistance (for example) due to, age or disability, and our cabin crew will do all they can to make sure your flight is enjoyable. To ensure all the assistance you require can be arranged, we request that you check with us before booking your holiday. This is because facilities and services vary from country to country and airport to airport.
The airport will signpost designated points for passengerw with reduced mobility.
