Medical requirements
If you have looked
at what can be added
to your flight and are ready to make your selections book
on-line now.
Additional assistance
If you require any additional assistance at the airport, during your journey or on arrival, simply call us no later than 3 working days before your departure.
We'll make sure help is at hand.
Customers requiring additional assistance
Thomas Cook Airlines is committed to looking after all its customers and none more so than those who may require additional assistance. Should you feel you have a need for particular support please contact us on 0844 855 0515 so that we can ensure that our customer service team deliver the best possible service.
Advice for passengers requiring additional assistance or medical conditions
Some medical conditions require a fitness to fly certificate. If you consider yourself to have a condition that will require your G.P. to give authorisation for travel, please obtain a certificate from your G.P. stating you are fit to travel prior to contacting ourselves. If in doubt please contact us on 0844 855 0515.
Thomas Cook Airlines welcomes those who might require a little extra assistance (for example) due to, age or disability, and our cabin crew will do all they can to make sure your flight is enjoyable. To ensure all the assistance you require can be arranged, please contact us as soon as possible and no later than 48 hours before your day of departure.
The assistance we can provide to disabled passengers and passengers with reduced mobility, includes the following:
- Assistance moving to and from seats on the aircraft;
- Providing use of the on-board wheelchair;
- Helping a passenger to and from the on-board lavatory providing this does not involve lifting or carrying the passenger;
- Assisting a passenger with their hand luggage on board the aircraft;
Airport authority responsibility within the EU
Airport operators within the EU have a responsibility to assist anyone with a disability during their time at the airport. This includes intellectual disability or impairment, age or any other cause of disability. The airports will signpost designated points for passengers with reduced mobility.
Thomas Cook Airlines will provide the airport operator with advance information so that the appropriate service can be offered. To enable us to pass your request to them, we would ask you to contact us at least 48 hours in advance of your departure.
