Medical requirements
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Special requirements
Special Needs?
If you require any special assistance at the airport, during your journey or on arrival, simply call us no later than 3 working days before your departure.
We'll make sure help is at hand.
Customers with Special Needs
Thomas Cook Airlines is committed to looking after all its customers and none more so than those who may have special needs. The airline has reviewed all of its staff training and practices in line with the UK Government's Code of Practice "Air Access for Disabled Travellers" which was published in March 2003.
Should you feel you have a need for particular support please contact our Customer Service and Sales Team on 0844 855 0515 so that we can ensure that our customer service team deliver the best possible service.
Advice for passengers with special needs or medical conditions
Some medical conditions require a fitness to fly certificate. If you consider yourself to have a condition that will require your G.P. to give authorisation for travel, please obtain a certificate from your G.P. stating you are fit to travel prior to contacting ourselves. If in doubt please contact us on 0844 855 0515.
Thomas Cook Airlines welcomes those who might require a little extra assistance due to age or disability, and our cabin crew will do all they can to make sure your flight is enjoyable. To ensure all the assistance you require can be arranged, we request that you check with us before booking your holiday. This is because facilities and services vary from country to country and airport to airport.
Access to Air Travel for Disabled People
BATA members are committed to meeting the objectives of the Government's Code of Practice "Air Access for Disabled Travellers" and support the Government's aims as set out in their press release of 20th March 2003:
"The voluntary code of practice Access to Air Travel for Disabled People targets the needs of individuals with a disability from the moment they book their flight to their return journey home.
Recommendations in the Code concentrate on meeting the needs of disabled people when booking their flight, travelling to the airport, using facilities within the terminal building and aircraft and provide a comprehensive resource for the travel industry to follow.
Accompanying today's industry Code is a guide for disabled passengers produced by Government advisers the Disabled Persons Transport Advisory Committee (DPTAC).
The Code was developed in association with the Airport Operators Association, the Association of British Travel Agents, British Air Transport Association and DPTAC.
It is hoped that all involved in the UK air industry - travel agents, tour operators, airlines, airports, ground handling companies and retailers - will adopt the standards set out in the Code and work to exceed them."
A copy of the Access to Air Travel for Disabled People can be found at the DfT website at www.dft.gov.uk or by contacting the Department for Transport at Disability Policy Branch, DfT Mobility and Inclusion Unit, Zone 1/18, Great Minster House, 76 Marsham Street, London, SW1P 4DR.
