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Terms and conditions
Thomas Cook Airlines Limited - Customer Service & Sales conditions:
The pre-booked services shown overleaf are subject to the following customer service and sales conditions. These conditions apply, along with the Conditions of Carriage of Thomas Cook Airlines ("Thomas Cook Airlines"), which are available on request or by accessing our website ww.thomascookairlines.co.uk.
All services are subject to availability. Thomas Cook Airlines cannot be held responsible if services are unavailable for circumstances beyond our control, such as, but not limited to a change of aircraft type or airline.
If any details are incorrect on this notification or have changed since you made your order with us, including a name change or a date change, you must contact us to correct the errors. If your flight numbers change after receiving this notification you must inform us, so that we can adjust your booking accordingly, as some services are subject to availability.
In the event of pre-paid extra legroom seats or seats together not being provided on the day, a refund representing the cost of the additional service you have paid for, for that specific part of the journey will be provided. Used boarding cards and this notification are to be sent to Thomas Cook Airlines at the address shown.
Pre-booked and pre-paid seats with extra legroom are allocated on the understanding that the customer occupying the seat must have strength, dexterity and full mobility, complying with company's policy and requirements by the Civil Aviation Authority. The final decision regarding the suitability of the customer to occupy the seat with additional legroom resides with the check-in staff and the operating crew on the day of the flight.
Allocation of seats across the aisle is deemed to constitute provision of seats together.
This notification should be carried with you on your flight as you may be asked to present it at check-in or to the cabin crew.
Thomas Cook Airlines will try to provide for customers' dietary requirements, but cannot guarantee delivery of these services.
Thomas Cook Airlines reserves the right to change aircraft types or substitute alternative carriers. If this happens after you have taken up our seat reservation service - Your seat. Your choice - with seats together or with extra legroom, we will make every effort to allocate similar seats. In the event that this is not possible a refund will be offered for the cost of the additional service you have paid for, for that part of the journey affected. Seat numbers will only be shown if you have paid for Your seat. Your choice. If you have paid for seats together or extra legroom only, your seat number will be given to you at check-in.
If pre-paid excess baggage has been purchased and this allowance is exceeded, the additional excess will be payable at the standard check-in rate. If pre-paid excess baggage has been purchased and not used, no refund will be given.
A separate check-in is deemed to constitute priority/premium check-in at Gatwick, bag drop/premium at Manchester.
If you elect to cancel your holiday/flight, after booking any of the customer service & sales options, no refund will be made.
Calls may be recorded for training purposes.
