Medical requirements
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Wheelchair users
If you have your own wheelchair, this will be carried free of charge in addition to your normal baggage allowance. Since a wheelchair is carried in the hold and collected in the baggage reclaim area, we advise that it is adequately insured against loss or damage since the airline liability is limited.
Electronically powered wheelchairs will be accepted for travel, providing that the general conditions for their carriage, as outlined in the IATA Dangerous Goods Regulations, are met. These relate to the batteries used to power wheelchairs. Since the batteries will remain attached to the wheelchair, it is important that the wheelchair can be easily stored in an upright position when collapsed for carriage. Batteries must be disconnected and the battery terminals insulated to prevent accidental shorting.
If you are a wheelchair user or have reduced mobility, you need to call us on 0844 855 0515 prior to booking, to request assistance service at airports. If you do not request this in advance we cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs we are able to assist on the day with no pre-notification.
